As businesses shift toward cloud-native customer service platforms, Amazon Connect stands out as a top-tier, scalable solution. But before leaping, one question lingers for most organizations:
How much does AWS Connect cost? In this article, we’ll break down the AWS Connect pricing structure, explain what factors influence the price, and show how Wanclouds can help you build a fully optimized cloud contact center without any financial surprises.
What is AWS Connect?
Amazon Connect is a Cloud-based Contact Center service that enables companies to deliver better customer experiences through voice, chat, and omnichannel engagement. Built on AWS, it offers pay-as-you-go pricing, removing the need for expensive hardware or lengthy contracts. Learn more here.
AWS Connect Pricing Breakdown
One of the major advantages of AWS Connect is its flexible, usage-based pricing model. Here’s how AWS typically charges for Connect services:
1. Telephony Costs
- Inbound Calls: $0.018 per minute (US region)
- Outbound Calls: Starting from $0.018 per minute, varies by country
- Toll-Free Numbers: Additional per-minute fees apply
2. Contact Center Usage
- Voice Usage: Charged per minute of use
- Chat Sessions: $0.004 per message
3. Optional Features
- Amazon Lex (AI chatbot integration): $0.004 per voice request / $0.00075 per text request
- Call Recording (S3 storage): AWS S3 charges apply separately
- AWS Lambda Functions (for custom workflows): Priced per execution/request
- Data Storage and Analytics: Additional AWS services like CloudWatch or QuickSight incur extra charges
Keep in mind: Costs may differ by AWS region and service configuration. Click here for AWS Connect pricing.
Wanclouds AWS Connect Packages: Tailored Solutions for Every Stage
At Wanclouds, we go beyond the basics. We deliver end-to-end AWS Connect solutions that are tailored to your business's unique needs, ensuring cost-efficiency and exceptional customer service.
Starter Package
Perfect for small teams or first-time deployments:
- Amazon Connect setup
- Basic IVR with simple call flows
- Phone number & routing profile configuration
- Initial 2-week post-deployment support
Advanced Package
Ideal for scaling or growing businesses:
- Everything in the Starter Package
- Advanced IVR flows with Amazon Lex.
- Custom call routing logic
- Chatbot setup
- Call recording with S3.
- Dashboard & analytics setup
Enterprise Package
For large organizations needing complex integrations:
- All Advanced features
- Integration with CRMs like Salesforce
- Enhanced AI/ML-powered chatbots
- Full compliance configuration
- 24/7 support and optimization
Managed Service Add-On
Offload daily management to our experts:
- Ongoing monitoring and optimization
- Designated support engineers
- SLA-backed performance
- 24/7 incident response
- Continuous feature upgrades
Why Choose Wanclouds?
- Certified AWS Experts: Our specialists tailor your AWS Connect to fit your exact needs
- Seamless Integration: Voice, email, SMS, chat, and CRM—fully unified
- Future-Ready: Scalable solutions that grow with your business
- Proactive Management: We keep your contact center optimized at all times
Final Thoughts
AWS Connect offers incredible value for companies looking to modernize their contact centers with minimal infrastructure. However, understanding its pricing can be tricky without proper guidance. With Wanclouds' tailored packages and managed services, you gain not just a contact center but a strategic advantage.
Ready to optimize your customer experience? Contact [email protected] today or explore our pricing packages here.
