In today’s fast-paced digital world, customers expect real-time, personalized service across multiple channels—be it voice, chat, or SMS. Amazon Connect offers a scalable, Cloud-native Contact Center platform that enables just that. At Wanclouds, we help businesses unlock the full potential of AWS Connect through expertly designed voice and chat integrations, backed by managed services that ensure seamless performance and ongoing improvement.
Whether you’re modernizing your Call Center or expanding to new communication channels, this guide explains how Wanclouds simplifies and enhances your AWS Connect journey.
What is AWS Connect?
Amazon Connect is a cloud-based contact center solution from AWS that provides businesses with flexible tools for voice, chat, and other communication channels. It's scalable, cost-efficient, and built for seamless customer engagement.
With AWS Connect, you can:
- Set up a virtual AWS phone system within minutes
- Enable real-time AWS chat support
- Route calls using AI and advanced IVR systems
- Integrate with CRM tools like Salesforce
Wanclouds: Your AWS Connect Integration Partner
Wanclouds specializes in Cloud Contact Center transformation. Our certified AWS experts provide tailored integration solutions—whether you're starting from scratch or expanding your current capabilities.
Our Core Offerings Include:
- Amazon Connect Instance Setup
- Roles and Permission Configuration
- Basic to Advanced IVR Flows
- Voice & Chat Routing Profiles
- CRM, AI, and Lex Bot Integrations
- Managed Services with 24/7 Support
We offer tiered service packages (Starter, Advanced, Enterprise), ensuring the right-fit solution for businesses of all sizes.
Voice + Chat Integration Made Easy
AWS Phone System Setup
We help deploy and configure a virtual AWS phone system, including:
- Inbound and outbound call flows
- Toll-free and direct dial numbers
- Call recording with Amazon S3
- Voicemail routing and callback setup
AWS Chat Integration
Empower your teams to handle real-time chat conversations through:
- Amazon Connect Chat setup
- AI-powered chatbots via Amazon Lex
- Custom UI integrations with CRM
- Multi-language support
Managed Services for AWS Connect
Beyond deployment, Wanclouds provides comprehensive Managed Services to optimize your contact center in the long term.
What you get with Wanclouds’ Managed Services:
- Dedicated cloud engineers
- Continuous performance optimization
- Analytics dashboard setup
- Seamless upgrades and integrations
- 24/7 support
We ensure your AWS Connect platform is always secure, efficient, and ready to scale.
Why Businesses Choose Wanclouds for AWS Connect
- Certified Expertise – AWS-certified professionals with deep contact center knowledge
- Custom-Tailored Solutions – Built around your business workflows
- Future-Proof Infrastructure – Scalable, secure, and industry-compliant
- Ongoing Support – Not just setup, but a long-term partnership
Ready to Elevate Your Contact Center?
With Wanclouds as your AWS Connect partner, you gain more than a technology provider—you gain a strategic ally in delivering exceptional customer experiences.
Contact us at [email protected]Learn more at: www.wanclouds.net/pricing
